You have the 6 channels, and basically you have 6 calls going on… Now when you hang up the do hang up, they dont get stuck right? So you have 6 different peopel on the line and when 7 hits they block you and essentially your phone system is dead….? Ok, one thing you could … Read more
ACD = Automatic Call Distribution It is extremely important for supervisors and the company to distribute the incoming calls among the team members. How it Works? Incoming call will be segregated among the teams Example : Sales and Support Objective : Customer calls up a Toll Free number (1800 XXXXXX) and hears the IVR – … Read more
call transfer or call forwarding in asterisk [test] exten => 1000,1,Dial(SIP/User1) exten => 1000,n,Hangup() exten => 2000,1,Dial(SIP/User2) exten => 2000,n,Hangup() exten => 3000,1,Dial(SIP/User3) exten => 3000,n,Hangup() ;call forwarding exten => _*21*X.,1,NoCDR exten => _*21*X.,2,Set(DB(CFIM/${CALLERID(NUM)}=${EXTEN:4}) exten => _*21*X.,3,Playback(vm-saved) exten => _*21*X.,4,Hangup()
I created custom field “rec_name” id table “cdr”, database “asteriskcdrdb”. In this field I want to store recording name. I know i should do it by adding this line in one of .conf files, but where? exten => s,1,set(CDR(rec_name)=${CALLFILENAME}) I can do it by sql statement, too, but i don’t know where is the file … Read more
[demo-menu] exten => s,1,Answer(500) same => n(loop),Background(press-1&or&press-2) same => n,WaitExten() exten => 1,1,Playback(you-entered) same => n,SayNumber(1) same => n,Goto(s,loop) exten => 2,1,Playback(you-entered) same => n,SayNumber(2) same => n,Goto(s,loop) [from-pstn] exten => 6598,1,Goto(demo-menu,s,1)
Asterisk SIP Trunk calling thorugh other server – Communicating two asterisk server Configuration:- Configure the following sip account in both the asterisk server like below. ServerA ServerB [serverB] type=peer context=phones host=10.0.30.47 defaultuser=serverA allow=all [serverA] type=peer context=phones host=10.0.10.16 defaultuser=serverB allow=all Now change the dialplan on both the server like the :- configure extensions.conf :- exten => … Read more
Configure asterisk MySql connection: create the res_mysql.conf file in /etc/asterisk vi /etc/asterisk/res_mysql.conf enter the following: [general] dbhost = 127.0.0.1 dbname = asteriskrealtime dbuser = root dbpass = password dbport = 3306 save the following configuration files, we will use a very short files instead in order to simplefy the setup: cp /etc/asterisk/extensions.conf /etc/asterisk/extensions.conf_orig cp /etc/asterisk/extconfig.conf … Read more
Adding Listen, Whisper, and Barge to FreePBX or Asterisk Listen: Monitor an agents call. The manager can hear both the spied-on and bridged channels, but they cannot hear the manager. Whisper: Whisper to the agent. The manager can hear both the spied-on and bridged channels, and the spied-on channel (agent) can also hear the manager, … Read more
exten => _1NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log) exten => _1NXXNXXXXXX,2,Set(CALLFILENAME=${CALLERID(all)}-${EXTEN}-${STRFTIME(${EPOCH},,%Y%m%d-%H%M%S)}) exten => _1NXXNXXXXXX,3,Monitor(wav,${CALLFILENAME},m) exten => _1NXXNXXXXXX,4,Dial(${SIPTRUNK}/${EXTEN},,tTor) exten => _1NXXNXXXXXX,5,Congestion exten => _1NXXNXXXXXX,103,Congestion exten => _011.,1,AGI(agi://127.0.0.1:4577/call_log) exten => _011.,2,Set(CALLFILENAME=${CALLERID(all)}-${EXTEN}-${STRFTIME(${EPOCH},,%Y%m%d-%H%M%S)}) exten => _011.,3,Monitor(wav,${CALLFILENAME},m) exten => _011.,4,Dial(${SIPTRUNK}/${EXTEN},,tTor) exten => _011.,5,Congestion exten => _011.,103,Congestion