hence “whisper.” Barge: Barge in on both channels. The manager channel is joined onto the spied-on and bridged channel

Adding Listen, Whisper, and Barge to FreePBX or Asterisk

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Adding Listen, Whisper, and Barge to FreePBX or Asterisk Listen: Monitor an agents call. The manager can hear both the spied-on and bridged channels, but they cannot hear the manager. Whisper:  Whisper to the agent. The manager can hear both the spied-on and bridged channels, and the spied-on channel (agent) can also hear the manager, … Read more

Adding Listen, Whisper, and Barge to FreePBX or Asterisk

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If you are running a call center on FreePBX or Asterisk, most likely you will want the ability to listen in on agents calls, also known as joining multiple calls, or connected two calls to a manager, or other variations of barging in on a bridged channel. For the purpose of this article, we will … Read more