ACD = Automatic Call Distribution It is extremely important for supervisors and the company to distribute the incoming calls among the team members. How it Works? Incoming call will be segregated amon - Eduguru

ACD configuration in Asterisk

January 19, 2014February 24, 2016 eduguru 0 Comments 1, 1234, ACD = Automatic Call Distribution It is extremely important for supervisors and the company to distribute the incoming calls among the team members. How it Works? Incoming call will be segregated amon, ACD configuration in Asterisk, add the following Create the Agents Login Code which will be used for agent to login exten => 4000, AgentLogin(200) exten => 7000, e.g. using code "4000" as in the example above, hears hold music and waits for call. Inbound call gets transfered to extension 7000 and agents hears beep and inbound call gets connected to agent., Name of the Agent agent => 200, PASSWORD, Prakash Create agents in the agents.conf file and make them as members in the queue 3) Dial Plan Configuration In extensions.conf, Queue(sales) Testing This is how it works - Agent logs on, Satya agent => 100

ACD = Automatic Call Distribution It is extremely important for supervisors and the company to distribute the incoming calls among