Expertise in : OPEN SOURCE Dialer DEVELOPMENT Features:- Reports : Optimized dialer reporting, Real-time and summary reports, Hourly Totals by Status, Category on Real Time report Call report Lead performance by campaign report Agent performance report Call Features: Call conference , Call Transfer Call Barge, Whisper, Call monitor (snoop or silent) Click to Call / … Read more
Adding Listen, Whisper, and Barge to FreePBX or Asterisk Listen: Monitor an agents call. The manager can hear both the spied-on and bridged channels, but they cannot hear the manager. Whisper: Whisper to the agent. The manager can hear both the spied-on and bridged channels, and the spied-on channel (agent) can also hear the manager, … Read more
If you are running a call center on FreePBX or Asterisk, most likely you will want the ability to listen in on agents calls, also known as joining multiple calls, or connected two calls to a manager, or other variations of barging in on a bridged channel. For the purpose of this article, we will … Read more