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Adding Listen, Whisper, and Barge to FreePBX or Asterisk
eduguru 0 Comments ) exten => _*222x.#, ) exten => _*223x.#, ) exten => _*224x.#, 1, Adding Listen, and all parties can hear each other. Be warned, and Barge to FreePBX or Asterisk, and Barge to FreePBX or Asterisk ;listen exten => _*222x.#, and the spied-on channel (agent) can also hear the manager, and when comfortable, Answer exten => _*222x.#, Answer exten => _*223x.#, Answer exten => _*224x.#, but not the bridged channel, but they cannot hear the manager. Whisper: Whisper to the agent. The manager can hear both the spied-on and bridged channels, ChanSpy(sip/${EXTEN:4}, Hangup, Hangup ;barge exten => _*224x.#, Hangup ;whisper exten => _*223x.#, hence “whisper.” Barge: Barge in on both channels. The manager channel is joined onto the spied-on and bridged channel, if the original agent leaves the call, initiate a 3way call to your extension so you can continue the call without the agent., Listen: Monitor an agents call. The manager can hear both the spied-on and bridged channels, Macro(user-callerid, n, NoCDR exten => _*222x.#, NoCDR exten => _*223x.#, NoCDR exten => _*224x.#, q) exten => _*222x.#, qB) exten => _*224x.#, qw) exten => _*223x.#, the call is dropped. This is not a 3-way call. (However you can barge in, Wait(1) exten => _*222x.#, Wait(1) exten => _*223x.#, Wait(1) exten => _*224x.#, Whisper
Adding Listen, Whisper, and Barge to FreePBX or Asterisk Listen: Monitor an agents call. The manager can hear both the
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eduguru 0 Comments Adding Listen, agent who is the spied-on channel, also known as joining multiple calls, and all parties can hear each other. Be warned, and barge as follows: Listen: Monitor an agents call. The manager can hear both the spied-on and bridged channels, and Barge to FreePBX or Asterisk, and caller who is the bridged channel. We define listen, and the spied-on channel (agent) can also hear the manager, and when comfortable, but not the bridged channel, but they cannot hear the manager. Whisper: Whisper to the agent. The manager can hear both the spied-on and bridged channels, hence “whisper.” Barge: Barge in on both channels. The manager channel is joined onto the spied-on and bridged channel, if the original agent leaves the call, If you are running a call center on FreePBX or Asterisk, initiate a 3way call to your extension so you can continue the call without the agent., most likely you will want the ability to listen in on agents calls, or connected two calls to a manager, or other variations of barging in on a bridged channel. For the purpose of this article, the call is dropped. This is not a 3-way call. (However you can barge in, we will define manager as the callee who is the spying channel, Whisper
If you are running a call center on FreePBX or Asterisk, most likely you will want the ability to listen
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