Adding Listen, Whisper, and Barge to FreePBX or Asterisk
eduguru 0 Comments ) exten => _*222x.#, ) exten => _*223x.#, ) exten => _*224x.#, 1, Adding Listen, and all parties can hear each other. Be warned, and Barge to FreePBX or Asterisk, and Barge to FreePBX or Asterisk ;listen exten => _*222x.#, and the spied-on channel (agent) can also hear the manager, and when comfortable, Answer exten => _*222x.#, Answer exten => _*223x.#, Answer exten => _*224x.#, but not the bridged channel, but they cannot hear the manager. Whisper: Whisper to the agent. The manager can hear both the spied-on and bridged channels, ChanSpy(sip/${EXTEN:4}, Hangup, Hangup ;barge exten => _*224x.#, Hangup ;whisper exten => _*223x.#, hence “whisper.” Barge: Barge in on both channels. The manager channel is joined onto the spied-on and bridged channel, if the original agent leaves the call, initiate a 3way call to your extension so you can continue the call without the agent., Listen: Monitor an agents call. The manager can hear both the spied-on and bridged channels, Macro(user-callerid, n, NoCDR exten => _*222x.#, NoCDR exten => _*223x.#, NoCDR exten => _*224x.#, q) exten => _*222x.#, qB) exten => _*224x.#, qw) exten => _*223x.#, the call is dropped. This is not a 3-way call. (However you can barge in, Wait(1) exten => _*222x.#, Wait(1) exten => _*223x.#, Wait(1) exten => _*224x.#, Whisper
Adding Listen, Whisper, and Barge to FreePBX or Asterisk Listen: Monitor an agents call. The manager can hear both the
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