how to manually pause and unpause recording in dialer This article is for the developer who used to develop call center technology. In Some of the scenario, we don’t want to record all the conversation being from agent side and customer side. This conversation would be like as credit card information or some of the security … Read more
SCADA stands for supervisory control and data acquisition. SCADA networks control and monitor the critical utility and process control infrastructures for manufacturing, production, and power generation for utility companies, including electricity, natural gas, oil, water, sewage, and railroads. The development of SCADA can be traced back to the beginning of the 19 th century through … Read more
To protect against VoIP attacks, you should follow the same conventional methods and security best practices that you use for any other software segment. Test your system thoroughly via penetration testing and implement a strategy of defense in depth that encompasses the entire system. Defense in depth is achieved by • Making it harder for … Read more
VoIP architectures and services are prone to several types of attacks. These can be categorized into vulnerabilities or exploits that violate any of the CIA (confidentiality, integrity, and availability) tenants, detailed here: • Confidentiality Attacks include eavesdropping, packet sniffing, password cracking, social engineering, information leakage • Integrity Attacks include message, log, and configuration tampering, and … Read more
A number of protocols are utilized in VoIP communications. As we explore further, you will find that certain protocols have rather comprehensive methods and functions. This potentially increases the probability for exploitation due to the number of error paths and use-case scenarios that can be generated. The most common protocols used by VoIP are: • … Read more
VoIP, or Voice over Internet Protocol, is a type of transmissions medium that is responsible for the delivery of real-time voice and data communication. Unlike its analog predecessor in which the transport functionality was routed via the public switched telephone network (PSTN), calls are now converted from an analog signal to a digital format, which … Read more
Web Interfaces Flash Operator Panel The Flash Operator Panel (or FOP, as it’s more commonly known) is an interface primarily for the use of switchboard operators. FOP uses Adobe Flash to present an interface through a web browser, and connects to Asterisk through the Asterisk Manager Interface. There are two versions of the Flash Operator … Read more
Distributed Universal Number Discovery (DUNDi) Distributed Universal Number Discovery, or DUNDi, is a service discovery protocol that can be used for locating resources at remote locations. The original intention of DUNDi was to permit decentralized routing among many peers using a General Peering Agreement (GPA). The GPA is intended to take on the role of … Read more
Clustering The word “clustering” can mean different things to different people. Some people would say clustering is simply having a replicated system on standby available to be turned on when the primary system fails. To others, clustering is having several systems working in concert with one another, with replicated data, fully redundant, and infinitely expandable. … Read more
Asterisk Gateway Interface (AGI) The Asterisk dialplan has evolved into a simple yet powerful programming interface for call handling. However, many people, especially those with a prior programming background, still prefer implementing their custom call handling in a different programming language. Using another programming language may also allow you to utilize existing code for integration … Read more