SCADA uses several protocols. The most common protocols are • Object Linking and Embedding for Process Control (OPC) • Inter-Control Center Protocol (ICCP) • Modbus • Distributed Network Protocol version 3 (DNP3) OPC OLE for Process Control is a software interface standard that allows Windows programs to communicate with industrial hardware devices. OPC is implemented … Read more
SCADA stands for supervisory control and data acquisition. SCADA networks control and monitor the critical utility and process control infrastructures for manufacturing, production, and power generation for utility companies, including electricity, natural gas, oil, water, sewage, and railroads. The development of SCADA can be traced back to the beginning of the 19 th century through … Read more
To protect against VoIP attacks, you should follow the same conventional methods and security best practices that you use for any other software segment. Test your system thoroughly via penetration testing and implement a strategy of defense in depth that encompasses the entire system. Defense in depth is achieved by • Making it harder for … Read more
VoIP architectures and services are prone to several types of attacks. These can be categorized into vulnerabilities or exploits that violate any of the CIA (confidentiality, integrity, and availability) tenants, detailed here: • Confidentiality Attacks include eavesdropping, packet sniffing, password cracking, social engineering, information leakage • Integrity Attacks include message, log, and configuration tampering, and … Read more
A number of protocols are utilized in VoIP communications. As we explore further, you will find that certain protocols have rather comprehensive methods and functions. This potentially increases the probability for exploitation due to the number of error paths and use-case scenarios that can be generated. The most common protocols used by VoIP are: • … Read more
VoIP, or Voice over Internet Protocol, is a type of transmissions medium that is responsible for the delivery of real-time voice and data communication. Unlike its analog predecessor in which the transport functionality was routed via the public switched telephone network (PSTN), calls are now converted from an analog signal to a digital format, which … Read more
In call center language Average Handle Time is also known as AHT. Some organizations also use the term ACHT which stands for Average Call Handling Time. So Average Handle Time is the time that a call center executive takes to complete an interaction with a customer. In simpler terms AHT is the time from where … Read more
What is a Dialer? Dialer is an application used in call centres to automate the process of dialing to external phone numbers so that the agents can attend to certain calls. A dialer (American English) or dialler (British English) is an electronic device that is connected to a telephone line to monitor the dialed numbers and alter them to seamlessly provide … Read more