how to manually pause and unpause recording in dialer
This article is for the developer who used to develop call center technology. In Some of the scenario, we don’t want to record all the conversation being from agent side and customer side. This conversation would be like as credit card information or some of the security or personal information. Here will share you a functionality in asterisk from which you can mute the conversation (pause recording) and unmute the conversation (unpause recording) .
If you have the call center technology and that works based on asterisk platform, You can do such customization at your end and ask us to do any customization in your existing system. We can also help you to build a complete call center technology in your call center.
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Let’s Move on Asterisk Functionality for Stop and Start recording
Mute / unMute a Mixmonitor recording.
This action may be used to mute a MixMonitor recording.
Action: MixMonitorMute ActionID: <value> Channel: <value> Direction: <value> State: <value>
ActionID– ActionID for this transaction. Will be returned.
Channel– Used to specify the channel to mute.
Direction– Which part of the recording to mute: read, write or both (from channel, to channel or both channels).
State– Turn mute on or off : 1 to turn on, 0 to turn off.
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