Dialer

The Automated Attendant(asterisk)

The Automated Attendant In many PBXs it is common to have a menuing system in place to answer incoming calls

Rocket.Chat in CentOS STEP 1- Install necessary dependency packages Update package list and configure yum to install the official MongoDB

***Queue Members*** Queues aren’t very useful without someone to answer the calls that come into them, so we need a

Automatic Call Distribution Queues Automatic Call Distribution (ACD), or call queuing, provides a way for a PBX to queue up

Pattern Matching If we want to be able to allow people to dial through Asterisk and have Asterisk connect them

Building an Interactive Dialplan The dialplan we just built was static; it will always perform the same actions on every

“A Simple Dialplan” Open up the file /etc/asterisk/extensions.conf, and let’s take a look at your first dialplan. Hello World In

—————————-DIALPLAN BASICS————————– The dialplan is the heart of your Asterisk system. Asterisk system defines how calls flow into and out

In call center language Average Handle Time is also known as AHT. Some organizations also use the term ACHT which

A PBX (Private Branch Exchange) is a switch station for telephone systems. It consists mainly of several branches of telephone