In Asterisk, these two functionalities are exclusive to one another, and can be used independently of one another. Some businesses that contain large warehouses, or have employees who move around the office a lot and don’t necessarily sit at a desk all day, utilize the paging and parking functionality of their systems to direct calls … Read more
Using the Asterisk Database (AstDB) Asterisk provides a powerful mechanism for storing values called the Asterisk database (AstDB). The AstDB provides a simple way to store data for use within your dialplan. The Asterisk database stores its data in groupings called families, with values identified by keys. Within a family, a key may be used … Read more
Expressions and Variable Manipulation As we begin our dive into the deeper aspects of dialplans, it is time to introduce you to a few tools that will greatly add to the power you can exercise in your dialplan. These constructs add incredible intelligence to your dialplan by enabling it to make decisions based on different … Read more
Telephony is one of those areas of life where, whether at home or at work, people do not like surprises. When people use phones, anything outside of the norm is an expect‐ ation not met, and as someone who is probably in the business of supplying telephone systems, you will know that expectations going unmet … Read more
Storage Backends The storage of messages on traditional voicemail systems has always tended to be overly complicated. Asterisk, on the other hand, not only provides you with a simple, logical, filesystem-based storage mechanism, but also offers a few extra message storage options. Linux Filesystem By default, Asterisk stores voice messages in the spool folder, at … Read more
Voicemail Before email and instant messaging became ubiquitous, voicemail was a popular method of electronic messaging. Even though most people prefer text-based messaging systems, voicemail remains an essential component of any PBX. Comedian Mail One of the most popular (or, arguably, unpopular) features of any modern telephone system is voicemail. Asterisk has a reasonably flexible … Read more
VoIP Compared to the vast history of telecom, VoIP is still a relatively new concept. For the century or so prior to VoIP, the only way to connect your site to the PSTN was through the use of circuits provided for that purpose by your local telephone company. VoIP now allows for connections between endpoints … Read more
The architecture of Asterisk is significant, due in large part to the fact that it treats all channel types as equal. This is in contrast to a traditional PBX, where trunks (which connect to the outside world) and extensions (which connect to users and resources) are very different. The fact that the Asterisk dialplan treats … Read more
Interactive Voice Response In this topic, we will talk about IVR. The term IVR is often misused to refer to an automated attendant, but the two are very different things. What Is IVR? The purpose of an Interactive Voice Response (IVR) system is to take input from a caller, perform an action based on … Read more
***Queue Members*** Queues aren’t very useful without someone to answer the calls that come into them, so we need a method for allowing agents to be logged into the queues to answer calls. There are various ways of going about this, so we’ll show you how to add members to the queue both manually (as … Read more