zero lead in hopper but there lead in campaign

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If you have the error like this “This campaign  has zero leads in the dial hopper No Lead in the Hopper to dial” you need to check the following things:- Campaign Setting Check the Campaign is set to Active Set Y to No hooper leads Login Change the Dial time in Campaign to “LOCAL CALL TIME … Read more

Python Variables and Data type

python tutorial

Variables are nothing but reserved memory locations to store values. This means that when you create a variable you reserve some space in memory. Based on the data type of a variable, the interpreter allocates memory and decides what can be stored in the reserved memory. Therefore, by assigning different data types to variables, you … Read more

How to reduce customer escalations

customer-escalations

Providing excellent customer service is an art, which has many facets including mastering the tricks to reduce escalations. In every call center, telecaller or agent has this one nightmare – ”I want to speak with your manager.” Sounds familiar? Well, customer escalations take away the essence of great customer experience for everyone. Customers can be … Read more

Python Basic Syntax

python tutorial

Python is a very simple language, and has a very straightforward syntax. It encourages programmers to program without boilerplate (prepared) code. The simplest directive in Python is the “print” directive – it simply prints out a line (and also includes a newline, unlike in C). There are two major Python versions, Python 2 and Python … Read more

python : system environment variable set in windows

python tutorial

How to set system environment variable in windows? Go to the below location. My Computer > Properties > Advanced System Settings > Environment Variables > Then under system variables I create a new Variable called PythonPath. Just append your installation path (ex. C:Python27) to the PATH variable in System variables. Then close and open your command line and type ‘python’ .

Python : Installation on Windows and Simple Example

python tutorial

What is python? Python is an interpreted programming language. As it is a programming language so it tells a computer what to do. However, the computer doesn’t read the language directly – there are hundreds of programming languages, and it couldn’t understand them all. So, when someone writes a program, they will write it in … Read more

Why we should avoid cloud services

say not to cloud

Is our data Safe on Cloud? No ways. Let see. Many people are scrambling to increase online security after the news of PRISM, a surveillance program that grants the NSA access to users’ data on at least nine major websites, leaked last week. But there’s one major roadblock to hiding online data. As web users, we are helplessly … Read more

Setup International Call Center

nicidial

Setting up International Call Center in India is much cheaper as compared to set up domestic call center technologically. Here we will tell what would be required to open a international call center if you have good process. The major things for setting up international call center is to get good process. Setting up call … Read more

Call Centre Dialer : What is a Dialer and what are the types of Dialers

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What is a Dialer? Dialer is an application used in call centres to automate the process of dialing to external phone numbers so that the agents can attend to certain calls. A dialer (American English) or dialler (British English) is an electronic device that is connected to a telephone line to monitor the dialed numbers and alter them to seamlessly provide … Read more