Call Centre Dialer : What is a Dialer and what are the types of Dialers

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What is a Dialer? Dialer is an application used in call centres to automate the process of dialing to external phone numbers so that the agents can attend to certain calls. A dialer (American English) or dialler (British English) is an electronic device that is connected to a telephone line to monitor the dialed numbers and alter them to seamlessly provide … Read more