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good ivr design

Good IVR for your Call Center

February 5, 2016February 5, 2016 Satya Prakash 0 Comments 'CUSTOMER', best ivr design, call, customer concentric ivr, customers, good customer services, good ive, good ivr, good ivr design for call center, good ivr flow, good ivr for your call center, good practices of IVR, How to design a good ivr, ivr, ivr for call center, ivr for your call center, the Bad and the Ugly of IVR, The Good

In the call center industry where customer satisfaction and retention is essential for success, it is an all-important task to

Do’s and Don’ts for Call Center Agents

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Comprehensive List of Do’s and Don’ts for Call Center Agents

January 31, 2016 Satya Prakash 1 Comment Comprehensive List of Do’s and Don’ts for Call Center Agents, Do’s and Don’ts for Call Center Agents, Do’s for Call Center Agents, Don’ts for Call Center Agents, List of Do’s and Don’ts for Call Center Agents, List of Do’s for Call Center Agents, List of Don’ts for Call Center Agents

A call center agent’s job is one of the most challenging, yet rewarding and most imperative. From taking orders to

customer services

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How to drive best customer services from your call center

January 30, 2016 Satya Prakash 0 Comments best customer services, good customer services, How to drive best customer services from your call center, how to provide good customer services, providing best services, tip to provide best customer services

Every time a customer calls you up, it is due to some issues or concerns. Moreover, if you mistreat or

customer-escalations

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How to reduce customer escalations

January 27, 2016January 28, 2016 Satya Prakash 0 Comments Ask questions in the right manner, customer escalation, how to avoid customer complaion, How to reduce customer escalations, Listen carefully to the customer, reduce customer escalations

Providing excellent customer service is an art, which has many facets including mastering the tricks to reduce escalations. In every

nicidial_wall

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NiceDial : Missed Call Marketing Plateform

June 17, 2015February 12, 2016 Satya Prakash 0 Comments About NiceDial, Missed Call Marketing Plateform, NiceDial, Why NiceDial:

About NiceDial: NiceDial is Missed Call Marketing company who is dedicated to innovate product based on Missed call. Missed call