Automatic Call Distribution (ACD) Queues(part-2)[*ASTERISK*]
***Queue Members*** Queues aren’t very useful without someone to answer the calls that come into them, so we need a
Read more***Queue Members*** Queues aren’t very useful without someone to answer the calls that come into them, so we need a
Read moreAutomatic Call Distribution Queues Automatic Call Distribution (ACD), or call queuing, provides a way for a PBX to queue up
Read moreasterisk task processors : high queue size warning You may have seen the “task processor queue reached 500 scheduled tasks”
Read moreCONNECT : Asterisk queue event Event and their associated information CONNECT(holdtime|bridgedchanneluniqueid) The caller was connected to an agent. Hold time
Read moreCOMPLETECALLER : Asterisk queue event Event and their associated information COMPLETECALLER(holdtime|calltime|origposition) The caller was connected to an agent, and the
Read moreCOMPLETEAGENT : Asterisk queue event Event and their associated information COMPLETEAGENT(holdtime|calltime|origposition) The caller was connected to an agent, and
Read moreABANDON : Asterisk queue event Event and their associated information ABANDON(position|origposition|waittime) The caller abandoned their position in the queue.
Read moreSQL Table Structure If using the dialplan below, put the following table into a database called ‘acd‘. CREATE TABLE `bit_callers`
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