CONNECT : Asterisk queue event Event and their associated information CONNECT(holdtime|bridgedchanneluniqueid) The caller was connected to an agent. Hold time represents the amount of time the caller was on hold. The bridged channel unique ID contains the unique ID of the queue member channel that is taking the call. This is useful when trying to … Read more
COMPLETECALLER : Asterisk queue event Event and their associated information COMPLETECALLER(holdtime|calltime|origposition) The caller was connected to an agent, and the call was terminated normally by the *caller*. The caller’s hold time and the length of the call are both recorded. The caller’s original position in the queue is recorded in origposition.
COMPLETEAGENT : Asterisk queue event Event and their associated information COMPLETEAGENT(holdtime|calltime|origposition) The caller was connected to an agent, and the call was terminated normally by the *agent*. The caller’s hold time and the length of the call are both recorded. The caller’s original position in the queue is recorded in origposition.