ACD = Automatic Call Distribution It is extremely important for supervisors and the company to distribute the incoming calls among the team members. How it Works? Incoming call will be segregated among the teams Example : Sales and Support Objective : Customer calls up a Toll Free number (1800 XXXXXX) and hears the IVR – … Read more
Configure asterisk MySql connection: create the res_mysql.conf file in /etc/asterisk vi /etc/asterisk/res_mysql.conf enter the following: [general] dbhost = 127.0.0.1 dbname = asteriskrealtime dbuser = root dbpass = password dbport = 3306 save the following configuration files, we will use a very short files instead in order to simplefy the setup: cp /etc/asterisk/extensions.conf /etc/asterisk/extensions.conf_orig cp /etc/asterisk/extconfig.conf … Read more