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ACD configuration in Asterisk

January 19, 2014February 24, 2016 eduguru 0 Comments 1, 1234, ACD = Automatic Call Distribution It is extremely important for supervisors and the company to distribute the incoming calls among the team members. How it Works? Incoming call will be segregated amon, ACD configuration in Asterisk, add the following Create the Agents Login Code which will be used for agent to login exten => 4000, AgentLogin(200) exten => 7000, e.g. using code "4000" as in the example above, hears hold music and waits for call. Inbound call gets transfered to extension 7000 and agents hears beep and inbound call gets connected to agent., Name of the Agent agent => 200, PASSWORD, Prakash Create agents in the agents.conf file and make them as members in the queue 3) Dial Plan Configuration In extensions.conf, Queue(sales) Testing This is how it works - Agent logs on, Satya agent => 100

ACD = Automatic Call Distribution It is extremely important for supervisors and the company to distribute the incoming calls among

Asterisk dial command

Asterisk Full RealTime Database example

September 10, 2013March 31, 2016 eduguru 2 Comments `accountcode` varchar(20) default NULL, `adminpin`, `adminpin` varchar(20) default NULL, `allow` varchar(100) default 'g729;ilbc;gsm;ulaw;alaw', `amaflags` varchar(7) default NULL, `announce` varchar(128) default NULL, `announce_frequency` int(11) default NULL, `announce_holdtime` varchar(128) default NULL, `announce_round_seconds` int(11) default NULL, `app`, `app` varchar(20) NOT NULL default '', `appdata` varchar(128) NOT NULL default '', `appdata`) values ('from-sip', `attach` varchar(4) NOT NULL default 'yes', `callback` varchar(10) NOT NULL, `callerid` varchar(80) default NULL, `callgroup` varchar(10) default NULL, `cancallforward` char(3) default 'yes', `canreinvite` char(3) default 'yes', `context` varchar(128) default NULL, `context` varchar(20) NOT NULL default '', `context` varchar(50) NOT NULL, `context` varchar(80) default NULL, `context`) ) ENGINE=MyISAM AUTO_INCREMENT=2001 DEFAULT CHARSET=latin1; CREATE TABLE `queue_table` ( `name` varchar(128) NOT NULL, `context`) VALUES ('my_queue', `customer_id` varchar(11) NOT NULL default '0', `defaultip` varchar(15) default NULL, `defaultuser` varchar(80) NOT NULL, `delete` varchar(4) NOT NULL default 'no', `deny` varchar(95) default NULL, `dialout` varchar(10) NOT NULL, `disallow` varchar(100) default 'all', `domain`, `domain` varchar(128) NOT NULL default '', `dtmfmode` varchar(7) default NULL, `email` varchar(50) NOT NULL, `envelope` varchar(4) NOT NULL default 'no', `eventmemberstatus` tinyint(1) default NULL, `eventwhencalled` tinyint(1) default NULL, `exten` varchar(20) NOT NULL default '', `forcegreetings` varchar(4) NOT NULL default 'no', `forcename` varchar(4) NOT NULL default 'no', `fromdomain` varchar(80) default NULL, `fromuser` varchar(80) default NULL, `fullcontact` varchar(80) default NULL, `fullname` varchar(150) NOT NULL, `hidefromdir` varchar(4) NOT NULL default 'yes', `host` varchar(31) NOT NULL, `insecure` varchar(4) default NULL, `interface`, `interface` varchar(128) default NULL, `interface`) ) ENGINE=MyISAM AUTO_INCREMENT=6 DEFAULT CHARSET=latin1; CREATE TABLE `meetme` ( `confno` varchar(80) NOT NULL default '0', `ipaddr` varchar(15) NOT NULL, `joinempty` varchar(128) default NULL, `language` char(2) default NULL, `lastms` int(11) NOT NULL, `leavewhenempty` varchar(128) default NULL, `mailbox` varchar(11) NOT NULL default '0', `mailbox` varchar(50) default NULL, `mask` varchar(95) default NULL, `maxlen` int(11) default NULL, `md5secret` varchar(80) default NULL, `memberdelay` int(11) default NULL, `membername`, `membername` varchar(40) default NULL, `members` int(11) NOT NULL default '0', `members`) VALUES ('my_conf', `monitor_format` varchar(128) default NULL, `monitor_join` tinyint(1) default NULL, `musiconhold` varchar(100) default NULL, `musiconhold` varchar(128) default NULL, `name` varchar(80) NOT NULL, `nat` varchar(5) NOT NULL default 'no', `nextaftercmd` varchar(4) NOT NULL default 'yes', `operator` varchar(4) NOT NULL default 'no', `pager` varchar(50) NOT NULL, `password` varchar(5) NOT NULL default '0', `paused` int(11) default NULL, `paused`) VALUES (1, `paused`) VALUES (2, `penalty`, `penalty` int(11) default NULL, `periodic_announce` varchar(50) default NULL, `periodic_announce_frequency` int(11) default NULL, `permit` varchar(95) default NULL, `pickupgroup` varchar(10) default NULL, `pin`, `pin` varchar(20) default NULL, `port` varchar(5) NOT NULL, `priority` tinyint(4) NOT NULL default '0', `priority`), `qualify` char(3) default NULL, `queue_callswaiting` varchar(128) default NULL, `queue_holdtime` varchar(128) default NULL, `queue_lessthan` varchar(128) default NULL, `queue_minutes` varchar(128) default NULL, `queue_name`, `queue_name` varchar(128) default NULL, `queue_reporthold` varchar(128) default NULL, `queue_seconds` varchar(128) default NULL, `queue_thankyou` varchar(128) default NULL, `queue_thereare` varchar(128) default NULL, `queue_youarenext` varchar(128) default NULL, `regexten` varchar(80) NOT NULL, `regseconds` int(11) NOT NULL default '0', `regserver` varchar(100) default NULL, `reportholdtime` tinyint(1) default NULL, `restrictcid` char(1) default NULL, `retry` int(11) default NULL, `review` varchar(4) NOT NULL default 'no', `ringinuse` tinyint(1) default NULL, `rtpholdtimeout` char(3) default NULL, `rtptimeout` char(3) default NULL, `saycid` varchar(4) NOT NULL default 'yes', `sayduration` varchar(4) NOT NULL default 'no', `saydurationm` tinyint(4) NOT NULL default '1', `secret` varchar(80) default NULL, `sendvoicemail` varchar(4) NOT NULL default 'no', `servicelevel` int(11) default NULL, `setinterfacevar` tinyint(1) default NULL, `stamp` timestamp NOT NULL default CURRENT_TIMESTAMP on update CURRENT_TIMESTAMP, `strategy` varchar(128) default NULL, `timeout` int(11) default NULL, `timeoutrestart` tinyint(1) default NULL, `type` varchar(6) NOT NULL default 'friend', `tz` varchar(10) NOT NULL default 'central', `useragent` char(255) default NULL, `username`, `username` varchar(64) NOT NULL default '', `weight` int(11) default NULL, `wrapuptime` int(11) default NULL, '_*0', '_9X.', '_X.', '', ''), '${CALLERID(num)}@from-sip'), '${EXTEN}@from-sip'), '1000', '11111111', '12121111111', '12122222222', '12127777777', '12129999999', '2000', '4444', '5555', 'Dial', 'dynamic', 'friend'); ; INSERT INTO asteriskrealtime.sip_buddies ( NAME, 'friend'); inster the dial-plan in the extensions table insert into `extensions`(`context`, 'from-sip', 'from-sip'); Insert the two extensions 1000 and 2000 as members: INSERT INTO `queue_member_table` (`uniqueid`, 'MeetMe', 'my_conf'); add voicemail to ext 1000 & 2000: INSERT INTO asteriskrealtime.voicemail_users (customer_id, 'my_queue'), 'no', 'Queue', 'SIP/${EXTEN:1}@deltathree'), 'SIP/${EXTEN}|30'), 'SIP/1000', 'SIP/1000@from-sip', 'SIP/1000|60'), 'SIP/2000', 'SIP/2000@from-sip', 'SIP/2000|60'), 'sipauth.deltathree.com', 'User-A', 'User-B', 'UserA@myemail.com'); ; INSERT INTO asteriskrealtime.voicemail_users (customer_id, 'UserB@myemail.com'); Insert the new queue "my_queue": INSERT INTO `queue_table` (`name`, 'VoiceMail', 'VoiceMailMain', ${EXTEN}, 0); ; INSERT INTO `queue_member_table` (`uniqueid`, 0); insert the conference bridge: INSERT INTO `meetme` (`confno`, 0); Restart asterisk and go into the CLI: asterisk -rx "restart now" asterisk -r Check the asterisk realtime status localhost*CLI> realtime mysql status general connected to asteriskrealtime@127.0., 1, 1234, 2, 3, 4, 5 are "off" turn to "on" chkconfig --level 345 mysqld on set your mysql root password (in needed): mysqladmin -u root password password go into the mysql CLI: mysql -u root -p insert the "password" Cr, and start it if needed: /etc/init.d/mysqld status /etc/init.d/mysqld start in order to start mysql after reboot check the status chkconfig | grep mysql If 3, Asterisk Full RealTime Database example, change the extconfig.conf file as follow [settings] sippeers => mysql, Configure asterisk MySql connection: create the res_mysql.conf file in /etc/asterisk vi /etc/asterisk/res_mysql.conf enter the following: [general] dbhost = 127.0.0.1 dbname = asteriskrealtime dbuser , context, defaultuser, email ) VALUES ('1000', email ) VALUES ('2000', extensions voicemail => mysql, fullname, general, Hangup, HOST, KEY `id` (`id`) ) ENGINE=MyISAM AUTO_INCREMENT=257 DEFAULT CHARSET=latin1; CREATE TABLE `voicemail_users` ( `uniqueid` int(11) NOT NULL auto_increment, KEY `mailbox_context` (`mailbox`, KEY `name_2` (`name`) ) ENGINE=MyISAM AUTO_INCREMENT=893 DEFAULT CHARSET=latin1; CREATE TABLE `extensions` ( `id` int(11) NOT NULL auto_increment, mailbox, meetme Configure sip.conf and exensioncs.conf sip.conf should Register your account and DID with the SIP provider Change the default context to "from-sip" for the inbound calls from the SIP provider. , nat, NULL, PASSWORD, port 3306 with username root for 12 seconds., PRIMARY KEY (`confno`) ) ENGINE=MyISAM DEFAULT CHARSET=latin1; verify that all tables created: mysql> show tables; +----------------------------+ | Tables_in_asteriskrealtime | +-------------------, PRIMARY KEY (`context`, PRIMARY KEY (`id`), PRIMARY KEY (`name`) ) ENGINE=MyISAM DEFAULT CHARSET=latin1; CREATE TABLE `queue_member_table` ( `uniqueid` int(10) unsigned NOT NULL auto_increment, PRIMARY KEY (`uniqueid`), qualify, queue_member_table meetme => mysql, queue_table queue_members => mysql, secret, sip_buddies extensions => mysql, TYPE) VALUES ( '1000', TYPE) VALUES ( '2000', TYPE) VALUES ( 'deltathree', UNIQUE KEY `name` (`name`), UNIQUE KEY `queue_interface` (`queue_name`, voicemail_users queues => mysql, we we call it "asteriskrealtime" create database if not exists `asteriskrealtime`; change to the asteriskrealtime database: use asteriskrealtime; now we will create the following tables: sip_buddies e, we will use a very short files instead in order to simplefy the setup: cp /etc/asterisk/extensions.conf /etc/asterisk/extensions.conf_orig cp /etc/asterisk/extconfig.conf /etc/asterisk/extconfig.conf_, yes

Configure asterisk MySql connection: create the res_mysql.conf file in /etc/asterisk vi /etc/asterisk/res_mysql.conf enter the following: [general] dbhost = 127.0.0.1 dbname

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