- Co-ordination with the Aspect support team for technical assistance and functioning.
- Ensuring that the services are ready at the scheduled time.
- Co-ordination with the IT Team for any dialer software related issues.
- Co-ordination with the Operations for daily strategies.
- Co-ordination with the CRM Team for timely receipt of the daily callable flat file.
- Checking and changing dialing filters as per the Risk logic.
- Ensuring all calls are recorded and retrieved as and when requested.
- Ensuring the dialer scheduled time is in lien with the Government regulations.
- Ensuring the dialer extracts is available for all activities.
- An experience of 2 +_ years in managing the dialer.
- Have the basic knowledge of the dialer functions.
- They are trained with the functionality of Operations so that they understand the operational needs.
- Coordinate with their counterparts across centers.
- Follow-up and manage the creation of new dialer and CRM ids.
- Implement the dialing strategies given by Operations.
- The working hours shift begins at least half an hour before the Operations start.
Salary:Not Disclosed by Recruiter
Industry:BPO / Call Centre / ITES
Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
Desired Candidate Profile
UG:Any Graduate – Any Specialization, Diploma – Any Specialization
PG:Any Postgraduate – Any Specialization, Post Graduation Not Required
Doctorate:Any Doctorate – Any Specialization, Doctorate Not Required