Hardening your environment to withstand SEAs, especially targeted ones, is more a matter of training than a traditional security control. An SEA goes right to the most vulnerable point in a company’s defenses: its employees. For the reasons discussed in the preceding sections, people make decisions daily that impact or even compromise implemented security measures. Every con man knows that there is a combination of words or actions that will get almost anyone to unknowingly perform an action or reveal information they shouldn’t. This is because most people do not perceive the risk of their actions. Failure to perceive the risk until it is too late is at the heart of most SEAs.
A bank teller knows that they are working in an environment that requires security and vigilance. They probably don’t have to be reminded of the threat of robbery; they are aware of it and understand the risk of being robbed is very real. Unfortunately, the level of awareness is not the same in most corporate environments. Employees typically perceive the threat of an SEA to be hypothetical and unlikely, even if they’ve been victimized in the past. This has to do with the perceived value of information assets. Money has an overt value, whereas information and data do not.
The best defense against SEAs is awareness training and simulated targeted attacks. A comprehensive program will help employees recognize the value of the assets being protected as well as the costs associated with a breach. The program should also give real-world attack examples that demonstrate the threat. In conjunction with awareness training, simulated attacks should be regularly performed in an attempt to determine the effectiveness of the awareness program. Results can then be fed back into the process and included in ongoing awareness training.