Job Description

  • Co-ordination with the Aspect support team for technical assistance and functioning.
  • Ensuring that the services are ready at the scheduled time.
  • Co-ordination with the IT Team for any dialer software related issues.
  • Co-ordination with the Operations for daily strategies.
  • Co-ordination with the CRM Team for timely receipt of the daily callable flat file.
  • Checking and changing dialing filters as per the Risk logic.
  • Ensuring all calls are recorded and retrieved as and when requested.
  • Ensuring the dialer scheduled time is in lien with the Government regulations.
  • Ensuring the dialer extracts is available for all activities.

Candidate Must: 

  • An experience of 2 +_ years in managing the dialer.
  • Have the basic knowledge of the dialer functions.
  • They are trained with the functionality of Operations so that they understand the operational needs.
  • Coordinate with their counterparts across centers.
  • Follow-up and manage the creation of new dialer and CRM ids. 
  • Implement the dialing strategies given by Operations.
  • The working hours shift begins at least half an hour before the Operations start.

Salary:Not Disclosed by Recruiter

Industry:BPO / Call Centre / ITES

Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Operations

Role:Dialer Manager

Keyskills

Data Analysis, Mis Reporting, Dialer Management, SQL

Desired Candidate Profile

Education-

UG:Any Graduate - Any Specialization, Diploma - Any Specialization

PG:Any Postgraduate - Any Specialization, Post Graduation Not Required

Doctorate:Any Doctorate - Any Specialization, Doctorate Not Required

 

Read more link text